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ABOUT US
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MEET JULIE
OUR SERVICES
WEB DESIGN HAMILTON
GRAPHIC DESIGN & PRINT PRODUCTION
BRANDING & IDENTITY DESIGN
CUSTOMIZED PRODUCTS
BRANDED CLOTHING
IMPRINTABLE CLOTHING
BASEBALL
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WE'RE A CREATIVE AGENCY DESIGNED FOR YOU. <i class="fa fa-heart pulse animated infinite"></i></h3> <span class="copyright"> ©2023 ANNEX GRAPHICS - BOUTIQUE ADVERTISING AGENCY | All Rights Reserved </span> </div><!-- close sub footer --> </div> </div><!-- close container --> </div><!-- close footer content --> </footer><!-- close footer --> <script type="speculationrules"> {"prefetch":[{"source":"document","where":{"and":[{"href_matches":"/*"},{"not":{"href_matches":["/wp-*.php","/wp-admin/*","/wp-content/uploads/*","/wp-content/*","/wp-content/plugins/*","/wp-content/themes/brooklyn-child/*","/wp-content/themes/brooklyn/*","/*\\?(.+)"]}},{"not":{"selector_matches":"a[rel~=\"nofollow\"]"}},{"not":{"selector_matches":".no-prefetch, .no-prefetch a"}}]},"eagerness":"conservative"}]} </script> <a rel="nofollow" style="display:none" href="https://annexgraphics.com/?blackhole=ffdb9976b6" title="Do NOT follow this link or you will be banned from the site!">Custom Web Design, Graphic Design Services in Hamilton, Binbrook, Hamilton Ontario – Annex Graphics</a> <!-- Modal Pop-up --> <div data-rocket-location-hash="bea04d665f9b2517c43f2f1168f95594" class="wpsc-modal" style="display:none"> <div data-rocket-location-hash="a42ebc8a2a9fdcf244e638c859f64cae" class="overlay"></div> <div data-rocket-location-hash="7e4e92a43f78ec5edd6c9f4ca7addf98" class="loader"> <img src="https://annexgraphics.com/wp-content/plugins/supportcandy/asset/images/loader-white.gif" alt="Loading..." loading="lazy"> </div> <div data-rocket-location-hash="236a0e9a79d3a5469e66ec6af5ae7e20" class="inner-container"> <div data-rocket-location-hash="ff6acd88939c3a32f7f9161791cdb70a" class="modal"> <div class="wpsc-modal-header"></div> <div class="wpsc-modal-body"></div> <div class="wpsc-modal-footer"></div> </div> </div> </div> <script type="text/rocketlazyloadscript" data-rocket-type="text/javascript"> // Register functions to call for responsive behaviour changes function wpsc_apply_responsive_styles(){ wpsc_close_humbargar(); wpsc_el_reset_visible(); wpsc_el_reset_hidden(); } // Register functions to call on document ready function wpsc_document_ready() { } // after ticket reply function wpsc_after_ticket_reply(ticket_id) { } // after close ticket function wpsc_after_close_ticket(ticket_id) { wpsc_trigger_customer_survey(ticket_id,'d6bd17cb0c'); } // after change create as function wpsc_after_change_create_as() { wpsc_get_create_as_customer_fields('c75240c870'); wpsc_edd_change_customer_orders('242bf8040a'); } </script> <style type="text/css"> .wpsc-modal .overlay, .wpsc-humbargar-overlay { z-index: 900000000; } .wpsc-modal .loader, .wpsc-modal .inner-container, .wpsc-humbargar-menu { z-index: 900000001; } .select2-container--open { z-index: 900000002; } .wpsc-header { background-color: #313042 !important; } .wpsc-menu-list { color: #fff; } .wpsc-shortcode-container { background-color: #fff !important; border: 1px solid #313042 !important; color: #2c3e50; } .wpsc-humbargar, .wpsc-humbargar-title { color: #fff !important; } .wpsc-humbargar-overlay { z-index: 900000000; } .wpsc-humbargar-menu { z-index: 900000001; background-color: #fff !important; } .wpsc-humbargar-menu-item:hover, .wpsc-humbargar-menu-item.active, .wpsc-setting-nav:hover, .wpsc-setting-nav.active { background-color: #313042 !important; } /* Ticket list */ .wpsc-search input { color: #8a8a8a !important; } .wpsc-ticket-list-tbl th { background-color: #2c3e50; color: #fff; } .wpsc-ticket-list-tbl tr:nth-child(even){ background-color: #f2f2f2; color: #2c3e50; } .wpsc-ticket-list-tbl tr:nth-child(odd){ background-color: #fff; color: #2c3e50; } .wpsc-ticket-list-tbl tbody tr:hover { background-color: #dfe4ea; color: #2c3e50; } /* Individual Ticket */ .wpsc-thread.reply, .wpsc-thread.reply h2 { color: #2c3e50; } .wpsc-thread.reply .thread-time, .wpsc-thread.reply .wpsc-thread-logs { color: #777777; } .wpsc-thread.reply .actions { color: #777777; } .wpsc-thread.note, .wpsc-thread.note h2 { color: #8e6600; } .wpsc-thread.note .email-address, .wpsc-thread.note .thread-time, .wpsc-thread.note .wpsc-thread-logs { color: #8e8d45; } .wpsc-thread.note .actions { color: #8e8d45; } .wpsc-thread.log .thread-body { color: #2c3e50; } .wpsc-widget-header { background-color: #fff8e5; color: #ff8f2b; } .wpsc-widget-header h2 { color: #ff8f2b; } .wpsc-widget-body { background-color: #f9f9f9; color: #2c3e50; } .wpsc-widget-body .info-list-item .info-label, .wpsc-lg-label { color: #777; } .wpsc-popover-menu > .wpsc-reply-close { background-color: #fff; color: #707070; } /* Input fields */ #wpsc-container input[type=text]:focus, #wpsc-container input[type=text], #wpsc-container input[type=password]:focus, #wpsc-container input[type=password], .wpsc-modal input[type=text]:focus, .wpsc-modal input[type=text], .wpsc-modal input[type=password]:focus, .wpsc-modal input[type=password], #wpsc-container select, #wpsc-container select:focus, .wpsc-modal select, .wpsc-modal select:focus, #wpsc-container textarea, #wpsc-container textarea:focus, .wpsc-modal textarea, .wpsc-modal textarea:focus, #wpsc-container .checkbox-container label:before, .wpsc-modal .checkbox-container label:before, #wpsc-container .radio-container label:before, .wpsc-modal .radio-container label:before { border: 1px solid #8a8a8a !important; color: #000 !important; } /* Buttons */ .wpsc-button.primary { border: 1px solid #313042 !important; background-color: #313042 !important; color: #fff !important; } .wpsc-button.secondary { border: 1px solid #313042 !important; background-color: #fff !important; color: #313042 !important; } /* Links */ .wpsc-link { color: #2271b1; } /* Modal popup */ .wpsc-modal-header { background-color: #fff8e5; color: #ff8f2b; } .wpsc-modal-body { background-color: #fff; color: #2c3e50; } .wpsc-modal-footer { background-color: #fff; } .wpsc-modal-body .info-label { color: #777; } /* Misc */ .wpsc-section-header, .wpsc-it-subject-container h2 { color: #2c3e50; } .wpsc-popover-menu-item:hover, .wpsc-ap-nav.active, .wpsc-ap-nav:hover, .wpsc-popover-menu > .wpsc-reply-close:hover { background-color: #313042; } /* Agent Collision */ .wpsc-ac-agent { color: #2c3e50; background-color: #e6e6e6; } /* Ticket tags */ .wpsc-add-ticket-tag { position: relative; display: flex; align-items: center; justify-content: center; width: 25px; height: 25px; color: #fff !important; background-color: #313042 !important; border: 1px solid #313042 !important; outline: none; border-radius: 5px; cursor: pointer; margin: 0px 0px 0px 3px; padding: 5px; box-sizing: border-box; } .wpsc-close-ticket-tag { position: relative; display: flex; align-items: center; justify-content: center; width: 25px; height: 25px; color: #313042 !important; background-color: #fff !important; border: 1px solid #313042 !important; outline: none; border-radius: 5px; cursor: pointer; margin: 0px 0px 0px 3px; padding: 5px; box-sizing: border-box; } .wpsc-ticket-tags-action { display: flex; margin: 5px 0px 10px 0px; flex-direction: row-reverse; } /* User profile starts */ .wpsc-up-tab > .active { border-top: 3px solid #313042 !important; } /* User profile ends */ </style> <script type="text/rocketlazyloadscript">window.addEventListener('DOMContentLoaded', function() { /** * Get canned reply */ function wpsc_get_canned_reply(nonce) { wpsc_show_modal(); var data = { action: 'wpsc_get_canned_reply', _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (res) { // Set to modal. jQuery( '.wpsc-modal-header' ).text( res.title ); jQuery( '.wpsc-modal-body' ).html( res.body ); jQuery( '.wpsc-modal-footer' ).html( res.footer ); // Display modal. wpsc_show_modal_inner_container(); } ); } /** * Delete canned reply */ function wpsc_delete_canned_reply(id, nonce) { var flag = confirm( supportcandy.translations.confirm ); if ( ! flag) { return; } var data = { action: 'wpsc_delete_canned_reply', id, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (res) { wpsc_get_canned_reply(); } ); } /** * Add canned reply in reply and create ticket section * * @param {INT} id */ function wpsc_add_cr_text(id, nonce) { var data = { action: 'wpsc_add_cr_text', id, _ajax_nonce: nonce, is_editor: isWPSCEditor }; jQuery.post( supportcandy.ajax_url, data, function (res) { var is_tinymce = (typeof tinyMCE != "undefined") && tinyMCE.activeEditor && ! tinyMCE.activeEditor.isHidden(); if (is_tinymce) { tinymce.activeEditor.execCommand( 'mceInsertContent', false, res ); } else { var txt = jQuery( ".wpsc_textarea" ); var caretPos = txt[0].selectionStart; var textAreaTxt = txt.val(); const strippedString = res.replace( /(<([^>]+)>)/gi, "" ); txt.val( textAreaTxt.substring( 0, caretPos ) + strippedString + textAreaTxt.substring( caretPos ) ); } wpsc_close_modal(); } ); } /** * Add new canned reply from */ function wpsc_it_add_new_canned_reply(nonce) { var is_tinymce = (typeof tinyMCE != "undefined") && tinyMCE.activeEditor && ! tinyMCE.activeEditor.isHidden(); var body = is_tinymce ? tinyMCE.activeEditor.getContent().trim() : jQuery( '.wpsc_textarea' ).val().trim(); if ( ! body) { return; } wpsc_show_modal(); var data = { action: 'wpsc_it_add_new_canned_reply', _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (res) { // Set to modal. jQuery( '.wpsc-modal-header' ).text( res.title ); jQuery( '.wpsc-modal-body' ).html( res.body ); jQuery( '.wpsc-modal-footer' ).html( res.footer ); // Display modal. wpsc_show_modal_inner_container(); } ); } /** * Save new canned reply * * @returns */ function wpsc_it_set_new_canned_reply(el) { var form = jQuery( '.wpsc-frm-add-it-cr' )[0]; var dataform = new FormData( form ); var title = dataform.get( 'title' ).trim(); if ( ! title) { alert( supportcandy.translations.req_fields_missing ); return; } var is_tinymce = (typeof tinyMCE != "undefined") && tinyMCE.activeEditor && ! tinyMCE.activeEditor.isHidden(); var body = is_tinymce ? tinyMCE.activeEditor.getContent().trim() : jQuery( '.wpsc_textarea' ).val().trim(); if ( ! body) { alert( supportcandy.translations.req_fields_missing ); return; } dataform.append( 'body', body ); var category = dataform.getAll( 'category[]' ); if (category.length == 0) { alert( supportcandy.translations.req_fields_missing ); return; } jQuery( '.wpsc-modal-footer button' ).attr( 'disabled', true ); jQuery( el ).text( supportcandy.translations.please_wait ); jQuery.ajax( { url: supportcandy.ajax_url, type: 'POST', data: dataform, processData: false, contentType: false } ).done( function (res) { ticket_id = jQuery('#wpsc-current-ticket').val(); wpsc_clear_saved_draft_reply(ticket_id); wpsc_close_modal(); } ); } /** * Get edit EDD widget */ function wpsc_view_edd_order(ticket_id, payment_id, nonce) { wpsc_show_modal(); var data = { action: 'wpsc_view_edd_order', ticket_id, payment_id, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (response) { // Set to modal. jQuery( '.wpsc-modal-header' ).text( response.title ); jQuery( '.wpsc-modal-body' ).html( response.body ); jQuery( '.wpsc-modal-footer' ).html( response.footer ); // Display modal. wpsc_show_modal_inner_container(); } ); } /** * View more edd orders */ function wpsc_view_more_edd_orders(ticket_id, nonce) { wpsc_show_modal(); var data = { action: 'wpsc_view_more_edd_orders', ticket_id, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (response) { // Set to modal. jQuery( '.wpsc-modal-header' ).text( response.title ); jQuery( '.wpsc-modal-body' ).html( response.body ); jQuery( '.wpsc-modal-footer' ).html( response.footer ); // Display modal. wpsc_show_modal_inner_container(); } ); } /** * View edd order from all orders list */ function wpsc_view_edd_order_tbl(ticket_id, payment_id, nonce) { wpsc_close_modal(); setTimeout( function () { wpsc_view_edd_order( ticket_id, payment_id, nonce ); }, 500 ); } /** * Change customer orders in EDD Order custom fields while creating ticket create-as */ function wpsc_edd_change_customer_orders(nonce) { var curCustomer = jQuery( '.wpsc-create-ticket input.email' ).val().trim(); var data = { action: 'wpsc_edd_get_create_as_orders', email: curCustomer, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (response) { jQuery.each( response, function (key, field) { var currentEl = jQuery( '.wpsc-tff.' + field.slug ); var nextEl = currentEl.next(); currentEl.remove(); nextEl.before( field.html ); } ); } ); } /** * Get purchase details of customer order * * @param {INT} ticket_id * @param {INT} order_id */ function wpsc_edd_customer_payment_details(customer_id, payment_id, nonce) { wpsc_show_modal(); var data = { action: 'wpsc_edd_customer_payment_details', customer_id, payment_id, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (response) { // Set to modal. jQuery( '.wpsc-modal-header' ).text( response.title ); jQuery( '.wpsc-modal-body' ).html( response.body ); jQuery( '.wpsc-modal-footer' ).html( response.footer ); // Display modal. wpsc_show_modal_inner_container(); } ); } /** * Get edit EDD widget */ function wpsc_view_up_edd_order(payment_id, nonce) { wpsc_show_modal(); var data = { action: 'wpsc_view_up_edd_order', payment_id, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (response) { // Set to modal. jQuery( '.wpsc-modal-header' ).text( response.title ); jQuery( '.wpsc-modal-body' ).html( response.body ); jQuery( '.wpsc-modal-footer' ).html( response.footer ); // Display modal. wpsc_show_modal_inner_container(); } ); } /** * Export tickets */ function wpsc_get_export_tickets(nonce) { var data = { action: 'wpsc_get_export_tickets', _ajax_nonce: nonce}; jQuery.post( supportcandy.ajax_url, data, function (res) { var obj = jQuery.parseJSON( res ); var wpsc_export = document.createElement('a'); wpsc_export.href = obj.url_to_export; wpsc_export.setAttribute('target', '_blank'); wpsc_export.click(); // window.open( obj.url_to_export,'_blank' ); setTimeout(function() { wpsc_export.remove(); }, 1000); } ); } /** * Export archive tickets */ function wpsc_get_export_archive_tickets(nonce) { var data = { action: 'wpsc_get_export_archive_tickets', _ajax_nonce: nonce}; jQuery.post( supportcandy.ajax_url, data, function (res) { var obj = jQuery.parseJSON( res ); var wpsc_export = document.createElement('a'); wpsc_export.href = obj.url_to_export; wpsc_export.setAttribute('target', '_blank'); wpsc_export.click(); // window.open( obj.url_to_export,'_blank' ); setTimeout(function() { wpsc_export.remove(); }, 1000); } ); } /** * Get change status modal UI */ function wpsc_add_new_pc(ticket_id, nonce) { wpsc_show_modal(); var data = { action: 'wpsc_add_new_pc', ticket_id, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (response) { // Set to modal. jQuery( '.wpsc-modal-header' ).text( response.title ); jQuery( '.wpsc-modal-body' ).html( response.body ); jQuery( '.wpsc-modal-footer' ).html( response.footer ); // Display modal. wpsc_show_modal_inner_container(); } ); } /** * Set edit PC widget */ function wpsc_set_new_pc(el, ticket_id) { var form = jQuery( '.wpsc-frm-add-new-pc' )[0]; var dataform = new FormData( form ); if ( dataform.get( 'title' ).trim() == '' ) { alert( supportcandy.translations.req_fields_missing ); return; } var pc_label = dataform.getAll( 'pc_label[]' ); var pc_value = dataform.getAll( 'pc_value[]' ); flag = false; pc_label.forEach(function (item, index) { if( ! item ){ flag = true; return; } }); if( flag ) { alert( supportcandy.translations.req_fields_missing ); return; } pc_value.forEach(function (item, index) { if( ! item ){ flag = true; return; } }); if( flag ) { alert( supportcandy.translations.req_fields_missing ); return; } jQuery( '.wpsc-modal-footer button' ).attr( 'disabled', true ); jQuery( el ).text( supportcandy.translations.please_wait ); jQuery.ajax( { url: supportcandy.ajax_url, type: 'POST', data: dataform, processData: false, contentType: false } ).done( function (res) { wpsc_close_modal(); wpsc_get_individual_ticket( ticket_id ); } ); } /** * Add form textfield item */ function wpsc_add_textfield() { jQuery( '.wpsc-add-element-container' ).append( jQuery( '.wpsc-form-textfield-snippet' ).html() ); jQuery( '.wpsc-add-element-container' ).last().find( '.cf' ).selectWoo(); } /** * Add form textarea item */ function wpsc_add_textarea() { jQuery( '.wpsc-add-element-container' ).append( jQuery( '.wpsc-form-textarea-snippet' ).html() ); jQuery( '.wpsc-add-element-container' ).last().find( '.cf' ).selectWoo(); } /** * View Private Credential */ function wpsc_view_pc_data(ticket_id, key, nonce) { wpsc_show_modal(); var data = { action: 'wpsc_view_pc_data', ticket_id, key, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (response) { // Set to modal. jQuery( '.wpsc-modal-header' ).text( response.title ); jQuery( '.wpsc-modal-body' ).html( response.body ); jQuery( '.wpsc-modal-footer' ).html( response.footer ); // Display modal. wpsc_show_modal_inner_container(); } ); } /** * Edit Private Credential */ function wpsc_edit_pc_data(ticket_id, key, nonce) { wpsc_show_modal(); var data = { action: 'wpsc_edit_pc_data', ticket_id, key, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (response) { // Set to modal. jQuery( '.wpsc-modal-header' ).text( response.title ); jQuery( '.wpsc-modal-body' ).html( response.body ); jQuery( '.wpsc-modal-footer' ).html( response.footer ); // Display modal. wpsc_show_modal_inner_container(); } ); } /** * Set edit PC data */ function wpsc_set_edit_pc_data(el, ticket_id) { var form = jQuery( '.wpsc-frm-add-edited-pc' )[0]; var dataform = new FormData( form ); if ( dataform.get( 'title' ).trim() == '' ) { alert( supportcandy.translations.req_fields_missing ); return; } var pc_label = dataform.getAll( 'pc_label[]' ); var pc_value = dataform.getAll( 'pc_value[]' ); flag = false; pc_label.forEach(function (item, index) { if( ! item ){ flag = true; return; } }); if( flag ) { alert( supportcandy.translations.req_fields_missing ); return; } pc_value.forEach(function (item, index) { if( ! item ){ flag = true; return; } }); if( flag ) { alert( supportcandy.translations.req_fields_missing ); return; } jQuery( '.wpsc-modal-footer button' ).attr( 'disabled', true ); jQuery( el ).text( supportcandy.translations.please_wait ); jQuery.ajax( { url: supportcandy.ajax_url, type: 'POST', data: dataform, processData: false, contentType: false } ).done( function (res) { wpsc_close_modal(); wpsc_get_individual_ticket( ticket_id ); } ); } /** * Delete Private Credential */ function wpsc_delete_pc_data(ticket_id, key, nonce) { var flag = confirm( supportcandy.translations.confirm ); if ( ! flag) { return; } jQuery( '.wpsc-setting-section-body' ).html( supportcandy.loader_html ); var data = { action: 'wpsc_delete_pc_data', ticket_id, key, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (response) { wpsc_close_modal(); wpsc_get_individual_ticket( ticket_id ); } ); } /** * Remove pc item * @param {*} el */ function wpsc_remove_form_filter_item( el ) { jQuery( el ).closest( '.wpsc-form-filter-item' ).remove(); } // Report public JS. /** * Change rating on shortcode page */ function wpsc_change_sf_rating(el) { var id = jQuery( el ).parent().data( 'id' ); jQuery( '.wpsc-rating-item' ).removeClass( 'active' ); jQuery( el ).parent().addClass( "active" ); jQuery( "#rating" ).val( id ); } /** * Set additional feedback for ticket shortcode */ function wpsc_set_sf_add_feedback(el) { var form = jQuery( '.wpsc-frm-add-feedback' )[0]; var dataform = new FormData( form ); if ( !jQuery('#wpsc-sf-ratings .active').length ) { alert( supportcandy.translations.req_rating ); return; } jQuery( el ).text( supportcandy.translations.please_wait ); jQuery.ajax( { url: supportcandy.ajax_url, type: 'POST', data: dataform, processData: false, contentType: false } ).done( function (res) { jQuery( '.wpsc-frm-add-feedback' ).html( res.msg ); } ); } /** * Get rating modal UI */ function wpsc_it_get_edit_rating(ticket_id, nonce, isTrigger = false) { wpsc_show_modal(); var data = { action: 'wpsc_it_get_edit_rating', ticket_id, isTrigger: isTrigger ? 1 : 0, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (response) { // Set to modal. jQuery( '.wpsc-modal-header' ).text( response.title ); jQuery( '.wpsc-modal-body' ).html( response.body ); jQuery( '.wpsc-modal-footer' ).html( response.footer ); // Display modal. wpsc_show_modal_inner_container(); } ); } /** * Update rating * * @param {*} el */ function wpsc_it_set_edit_rating(el, ticket_id, isTrigger) { var form = jQuery( '.wpsc-frm-add-feedback' )[0]; var dataform = new FormData( form ); if ( !jQuery('#wpsc-sf-ratings .active').length ) { alert( supportcandy.translations.req_rating ); return; } jQuery( '.wpsc-modal-footer button' ).attr( 'disabled', true ); jQuery( el ).text( supportcandy.translations.please_wait ); jQuery.ajax( { url: supportcandy.ajax_url, type: 'POST', data: dataform, processData: false, contentType: false } ).done( function (res) { wpsc_close_modal(); if ( ! isTrigger) { wpsc_get_individual_ticket( ticket_id ); } wpsc_run_ajax_background_process(); } ); } /** * Trigger edit rating widget when customer close ticket */ function wpsc_trigger_customer_survey(ticket_id, nonce) { const data = { action: 'wpsc_trigger_customer_survey', ticket_id, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (response) { if (response.trigger) { wpsc_it_get_edit_rating( response.ticket_id, nonce, true ); } } ); } /** * Export feedbacks */ function wpsc_get_export_feedbacks(nonce) { var data_table = jQuery('.wpsc-sf-feedback').DataTable(); if ( data_table.rows().count() == 0) { return; } date_range = jQuery('#wpsc-sf-date-picker').val(); rating = jQuery('#wpsc-input-sort-feedback').val(); var data = { action: 'wpsc_get_export_feedbacks', date_range, rating, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (res) { var obj = jQuery.parseJSON( res ); var wpsc_export = document.createElement('a'); wpsc_export.href = obj.url_to_export; wpsc_export.setAttribute('target', '_blank'); wpsc_export.click(); setTimeout(function() { wpsc_export.remove(); }, 1000); } ); } /** * Schedule current ticket */ function wpsc_it_get_schedule_ticket(ticket_id, nonce) { wpsc_show_modal(); var data = { action: 'wpsc_it_get_schedule_ticket', ticket_id, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (response) { jQuery( '.wpsc-modal-header' ).text( response.title ); jQuery( '.wpsc-modal-body' ).html( response.body ); jQuery( '.wpsc-modal-footer' ).html( response.footer ); wpsc_show_modal_inner_container(); } ); } /** * Set schedule ticket from an individual ticket */ function wpsc_it_set_schedule_ticket(el) { if (wpsc_is_description_text()) { if ( confirm( supportcandy.translations.warning_message )) { var is_tinymce = (typeof tinyMCE != "undefined") && tinyMCE.activeEditor && ! tinyMCE.activeEditor.isHidden(); if (is_tinymce && tinymce.get( 'description' )) { var description = tinyMCE.get( 'description' ).setContent( '' ); } else { var description = jQuery( '#description' ).val( '' ); } ticket_id = jQuery('#wpsc-current-ticket').val(); wpsc_clear_saved_draft_reply( ticket_id ); } else { return } } var form = jQuery( 'form.wpsc-it-schedule' )[0]; var dataform = new FormData( form ); jQuery( '.wpsc-modal-footer button' ).attr( 'disabled', true ); var btnText = jQuery( el ).text().trim(); jQuery( el ).text( supportcandy.translations.please_wait ); jQuery.ajax( { url: supportcandy.ajax_url, type: 'POST', data: dataform, processData: false, contentType: false } ).done( function (response) { wpsc_close_modal(); } ).fail( function (xhr) { var response = JSON.parse( xhr.responseText ); alert( response.data ); jQuery( el ).text( btnText ); jQuery( '.wpsc-modal-footer button' ).attr( 'disabled', false ); } ); } /** * Refresh timer widget */ function wpsc_it_refresh_timer(ticket_id) { jQuery( '.wpsc-it-tw-body' ).html( supportcandy.loader_html ); var data = { action: 'wpsc_it_refresh_timer', ticket_id }; jQuery.post( supportcandy.ajax_url, data, function (res) { jQuery( '.wpsc-it-tw-body' ).html( res ); } ); } /** * Start timer */ function wpsc_start_timer(ticket_id, _ajax_nonce) { jQuery( '.wpsc-it-tw-body' ).html( supportcandy.loader_html ); var data = { action: 'wpsc_start_timer', ticket_id, _ajax_nonce }; jQuery.post( supportcandy.ajax_url, data, function (res) { jQuery( '.wpsc-it-tw-body' ).html( res ); } ); } /** * Pause timer */ function wpsc_pause_timer(ticket_id, _ajax_nonce) { jQuery( '.wpsc-it-tw-body' ).html( supportcandy.loader_html ); var data = { action: 'wpsc_pause_timer', ticket_id, _ajax_nonce }; jQuery.post( supportcandy.ajax_url, data, function (res) { jQuery( '.wpsc-it-tw-body' ).html( res ); } ); } /** * Resume timer */ function wpsc_resume_timer(ticket_id, _ajax_nonce) { jQuery( '.wpsc-it-tw-body' ).html( supportcandy.loader_html ); var data = { action: 'wpsc_resume_timer', ticket_id, _ajax_nonce }; jQuery.post( supportcandy.ajax_url, data, function (res) { jQuery( '.wpsc-it-tw-body' ).html( res ); } ); } /** * Stop timer */ function wpsc_stop_timer(ticket_id, agent_id, _ajax_nonce) { wpsc_show_modal(); var data = { action: 'wpsc_get_stop_timer', ticket_id, agent_id, _ajax_nonce }; jQuery.post( supportcandy.ajax_url, data, function (response) { // Set to modal. jQuery( '.wpsc-modal-header' ).text( response.title ); jQuery( '.wpsc-modal-body' ).html( response.body ); jQuery( '.wpsc-modal-footer' ).html( response.footer ); // Display modal. wpsc_show_modal_inner_container(); } ); } /** * Stop timer and add log */ function wpsc_set_stop_timer(el) { var form = jQuery( '.wpsc-frm-add-log' )[0]; var dataform = new FormData( form ); var time_spent = dataform.get( 'time_spent' ); var date_started = dataform.get( 'date_started' ); var ticket_id = dataform.get( 'ticket_id' ); if ( ! (time_spent && date_started)) { alert( supportcandy.translations.req_fields_missing ); return; } var pattern = /^(\d+d)?\s*(\d+h)?\s*(\d+m)?$/; if (!pattern.test(time_spent)) { alert(supportcandy.translations.invalid_timer_format); return; } jQuery( '.wpsc-modal-footer button' ).attr( 'disabled', true ); jQuery( el ).text( supportcandy.translations.please_wait ); jQuery.ajax( { url: supportcandy.ajax_url, type: 'POST', data: dataform, processData: false, contentType: false } ).done( function (res) { wpsc_close_modal(); wpsc_it_refresh_timer( ticket_id ); } ); } /** * Delete timer log */ function wpsc_delete_log(log_id, ticket_id, nonce) { if ( ! confirm( supportcandy.translations.confirm )) { return; } var data = { action: 'wpsc_delete_timer_log', ticket_id, log_id, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (res) { wpsc_close_modal(); wpsc_it_refresh_timer( ticket_id ); } ); } /** * New timer log */ function wpsc_add_new_timer_log(ticket_id, nonce) { wpsc_show_modal(); var data = { action: 'wpsc_add_new_timer_log', ticket_id, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (response) { // Set to modal. jQuery( '.wpsc-modal-header' ).text( response.title ); jQuery( '.wpsc-modal-body' ).html( response.body ); jQuery( '.wpsc-modal-footer' ).html( response.footer ); // Display modal. wpsc_show_modal_inner_container(); } ); } /** * Export timer logs */ function wpsc_export_timer_logs(ticket_id, nonce) { var data = { action: 'wpsc_export_timer_logs',ticket_id, _ajax_nonce: nonce}; jQuery.post( supportcandy.ajax_url, data, function (res) { var obj = jQuery.parseJSON( res ); window.open( obj.url_to_export,'_blank' ); } ); } /** * Set new timer log */ function wpsc_set_new_log_timer(el) { var form = jQuery( '.wpsc-frm-add-new-log' )[0]; var dataform = new FormData( form ); var time_spent = dataform.get( 'time_spent' ); var date_started = dataform.get( 'date_started' ); var ticket_id = dataform.get( 'ticket_id' ); if ( ! (time_spent && date_started)) { alert( supportcandy.translations.req_fields_missing ); return; } var pattern = /^(\d+d)?\s*(\d+h)?\s*(\d+m)?$/; if (!pattern.test(time_spent)) { alert(supportcandy.translations.invalid_timer_format); return; } jQuery( '.wpsc-modal-footer button' ).attr( 'disabled', true ); jQuery( el ).text( supportcandy.translations.please_wait ); jQuery.ajax( { url: supportcandy.ajax_url, type: 'POST', data: dataform, processData: false, contentType: false } ).done( function (res) { wpsc_close_modal(); wpsc_it_refresh_timer( ticket_id ); } ); } /** * View timer log */ function wpsc_view_timer_logs(ticket_id, nonce) { wpsc_show_modal(); var data = { action: 'wpsc_view_timer_logs', ticket_id, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (response) { // Set to modal. jQuery( '.wpsc-modal-header' ).text( response.title ); jQuery( '.wpsc-modal-body' ).html( response.body ); jQuery( '.wpsc-modal-footer' ).html( response.footer ); // Display modal. wpsc_show_modal_inner_container(); } ); } /** * Get edit timer log */ function wpsc_get_edit_timer_log(ticket_id, log_id, nonce) { wpsc_show_modal(); var data = { action: 'wpsc_get_edit_timer_log', ticket_id, log_id, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (response) { // Set to modal. jQuery( '.wpsc-modal-header' ).text( response.title ); jQuery( '.wpsc-modal-body' ).html( response.body ); jQuery( '.wpsc-modal-footer' ).html( response.footer ); // Display modal. wpsc_show_modal_inner_container(); } ); } /** * Set edit timer log */ function wpsc_set_edit_timer_log(el) { var form = jQuery( '.wpsc-frm-edit-log' )[0]; var dataform = new FormData( form ); var time_spent = dataform.get( 'time_spent' ); var date_started = dataform.get( 'date_started' ); var ticket_id = dataform.get( 'ticket_id' ); if ( ! (time_spent && date_started)) { alert( supportcandy.translations.req_fields_missing ); return; } var pattern = /^(\d+d)?\s*(\d+h)?\s*(\d+m)?$/; if (!pattern.test(time_spent)) { alert(supportcandy.translations.invalid_timer_format); return; } jQuery( '.wpsc-modal-footer button' ).attr( 'disabled', true ); jQuery( el ).text( supportcandy.translations.please_wait ); jQuery.ajax( { url: supportcandy.ajax_url, type: 'POST', data: dataform, processData: false, contentType: false } ).done( function (res) { wpsc_close_modal(); wpsc_it_refresh_timer( ticket_id ); } ); } /** * Get total time spent by customer on tickets */ function wpsc_get_total_time_spent(el, ticket_id) { wpsc_show_modal(); var data = { action: 'wpsc_get_total_time_spent', ticket_id }; jQuery.post( supportcandy.ajax_url, data, function (response) { // Set to modal. jQuery( '.wpsc-modal-header' ).text( response.title ); jQuery( '.wpsc-modal-body' ).html( response.body ); jQuery( '.wpsc-modal-footer' ).html( response.footer ); // Display modal. wpsc_show_modal_inner_container(); } ); } /** * Reset timer */ function wpsc_reset_timer(ticket_id, nonce) { if ( ! confirm( supportcandy.translations.confirm )) { return; } var data = { action: 'wpsc_reset_timer', ticket_id, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (res) { wpsc_close_modal(); wpsc_it_refresh_timer( ticket_id ); } ); } /** * Get ultimate faq */ function wpsc_get_ultimate_faq(nonce) { wpsc_show_modal(); var data = { action: "wpsc_get_ultimate_faq", _ajax_nonce: nonce }; jQuery.post(supportcandy.ajax_url, data, function (res) { // Set to modal. jQuery(".wpsc-modal-header").text(res.title); jQuery(".wpsc-modal-body").html(res.body); jQuery(".wpsc-modal-footer").html(res.footer); // Display modal. wpsc_show_modal_inner_container(); }); } /** * Get ultimate faq insert link * * @param {INT} post_id */ function wpsc_ultimate_faq_insert_link(post_id, nonce) { var data = { action: "wpsc_ultimate_faq_insert_link", post_id, _ajax_nonce: nonce, }; jQuery.post(supportcandy.ajax_url, data, function (res) { var is_tinymce = typeof tinyMCE != "undefined" && tinyMCE.activeEditor && !tinyMCE.activeEditor.isHidden(); if (is_tinymce) { tinymce.activeEditor.execCommand("mceInsertContent", false, res); } else { var txt = jQuery(".wpsc_textarea"); var caretPos = txt[0].selectionStart; var textAreaTxt = txt.val(); txt.val( textAreaTxt.substring(0, caretPos) + res + textAreaTxt.substring(caretPos) ); } wpsc_close_modal(); }); } /** * Ultimate faq insert text * * @param {*} post_id */ function wpsc_ultimate_faq_insert_text(post_id, nonce) { var data = { action: "wpsc_ultimate_faq_insert_text", post_id, _ajax_nonce: nonce, }; jQuery.post(supportcandy.ajax_url, data, function (res) { var is_tinymce = typeof tinyMCE != "undefined" && tinyMCE.activeEditor && !tinyMCE.activeEditor.isHidden(); if (is_tinymce) { tinymce.activeEditor.execCommand("mceInsertContent", false, res); } else { var txt = jQuery(".wpsc_textarea"); var caretPos = txt[0].selectionStart; var textAreaTxt = txt.val(); txt.val( textAreaTxt.substring(0, caretPos) + res + textAreaTxt.substring(caretPos) ); } wpsc_close_modal(); }); } /** * Get acronix faq */ function wpsc_get_acronix_faq(nonce) { wpsc_show_modal(); var data = { action: "wpsc_get_acronix_faq", _ajax_nonce: nonce }; jQuery.post(supportcandy.ajax_url, data, function (res) { // Set to modal. jQuery(".wpsc-modal-header").text(res.title); jQuery(".wpsc-modal-body").html(res.body); jQuery(".wpsc-modal-footer").html(res.footer); // Display modal. wpsc_show_modal_inner_container(); }); } /** * Get acronix faq insert link * * @param {INT} post_id */ function wpsc_acronix_faq_insert_link(post_id, nonce) { var data = { action: "wpsc_acronix_faq_insert_link", post_id, _ajax_nonce: nonce, }; jQuery.post(supportcandy.ajax_url, data, function (res) { var is_tinymce = typeof tinyMCE != "undefined" && tinyMCE.activeEditor && !tinyMCE.activeEditor.isHidden(); if (is_tinymce) { tinymce.activeEditor.execCommand("mceInsertContent", false, res); } else { var txt = jQuery(".wpsc_textarea"); var caretPos = txt[0].selectionStart; var textAreaTxt = txt.val(); txt.val( textAreaTxt.substring(0, caretPos) + res + textAreaTxt.substring(caretPos) ); } wpsc_close_modal(); }); } /** * Acronix faq insert text * * @param {*} post_id */ function wpsc_acronix_faq_insert_text(post_id, nonce) { var data = { action: "wpsc_acronix_faq_insert_text", post_id, _ajax_nonce: nonce, }; jQuery.post(supportcandy.ajax_url, data, function (res) { var is_tinymce = typeof tinyMCE != "undefined" && tinyMCE.activeEditor && !tinyMCE.activeEditor.isHidden(); if (is_tinymce) { tinymce.activeEditor.execCommand("mceInsertContent", false, res); } else { var txt = jQuery(".wpsc_textarea"); var caretPos = txt[0].selectionStart; var textAreaTxt = txt.val(); txt.val( textAreaTxt.substring(0, caretPos) + res + textAreaTxt.substring(caretPos) ); } wpsc_close_modal(); }); } /** * Get easy accordion faq */ function wpsc_get_easy_accordion_faq(nonce) { wpsc_show_modal(); var data = { action: "wpsc_get_easy_accordion_faq", _ajax_nonce: nonce }; jQuery.post(supportcandy.ajax_url, data, function (res) { // Set to modal. jQuery(".wpsc-modal-header").text(res.title); jQuery(".wpsc-modal-body").html(res.body); jQuery(".wpsc-modal-footer").html(res.footer); // Display modal. wpsc_show_modal_inner_container(); }); } /** * Get easy accordion faq insert link * * @param {INT} post_id */ function wpsc_easy_accordion_faq_insert_link(post_id, nonce) { var data = { action: "wpsc_easy_accordion_faq_insert_link", post_id, _ajax_nonce: nonce, }; jQuery.post(supportcandy.ajax_url, data, function (res) { var is_tinymce = typeof tinyMCE != "undefined" && tinyMCE.activeEditor && !tinyMCE.activeEditor.isHidden(); if (is_tinymce) { tinymce.activeEditor.execCommand("mceInsertContent", false, res); } else { var txt = jQuery(".wpsc_textarea"); var caretPos = txt[0].selectionStart; var textAreaTxt = txt.val(); txt.val( textAreaTxt.substring(0, caretPos) + res + textAreaTxt.substring(caretPos) ); } wpsc_close_modal(); }); } /** * Easy accordion faq insert text * * @param {*} post_id */ function wpsc_easy_accordion_faq_insert_text(post_id, nonce) { var data = { action: "wpsc_easy_accordion_faq_insert_text", post_id, _ajax_nonce: nonce, }; jQuery.post(supportcandy.ajax_url, data, function (res) { var is_tinymce = typeof tinyMCE != "undefined" && tinyMCE.activeEditor && !tinyMCE.activeEditor.isHidden(); if (is_tinymce) { tinymce.activeEditor.execCommand("mceInsertContent", false, res); } else { var txt = jQuery(".wpsc_textarea"); var caretPos = txt[0].selectionStart; var textAreaTxt = txt.val(); txt.val( textAreaTxt.substring(0, caretPos) + res + textAreaTxt.substring(caretPos) ); } wpsc_close_modal(); }); } /** * Get BetterDocs faq */ function wpsc_get_betterdocs_faq(nonce) { wpsc_show_modal(); var data = { action: "wpsc_get_betterdocs_faq", _ajax_nonce: nonce }; jQuery.post(supportcandy.ajax_url, data, function (res) { // Set to modal. jQuery(".wpsc-modal-header").text(res.title); jQuery(".wpsc-modal-body").html(res.body); jQuery(".wpsc-modal-footer").html(res.footer); // Display modal. wpsc_show_modal_inner_container(); }); } /** * Get BetterDocs faq insert link * * @param {INT} post_id */ function wpsc_betterdocs_faq_insert_link(post_id, nonce) { var data = { action: "wpsc_betterdocs_faq_insert_link", post_id, _ajax_nonce: nonce, }; jQuery.post(supportcandy.ajax_url, data, function (res) { var is_tinymce = typeof tinyMCE != "undefined" && tinyMCE.activeEditor && !tinyMCE.activeEditor.isHidden(); if (is_tinymce) { tinymce.activeEditor.execCommand("mceInsertContent", false, res); } else { var txt = jQuery(".wpsc_textarea"); var caretPos = txt[0].selectionStart; var textAreaTxt = txt.val(); txt.val( textAreaTxt.substring(0, caretPos) + res + textAreaTxt.substring(caretPos) ); } wpsc_close_modal(); }); } /** * BetterDocs faq insert text * * @param {*} post_id */ function wpsc_betterdocs_faq_insert_text(post_id, nonce) { var data = { action: "wpsc_betterdocs_faq_insert_text", post_id, _ajax_nonce: nonce, }; jQuery.post(supportcandy.ajax_url, data, function (res) { var is_tinymce = typeof tinyMCE != "undefined" && tinyMCE.activeEditor && !tinyMCE.activeEditor.isHidden(); if (is_tinymce) { tinymce.activeEditor.execCommand("mceInsertContent", false, res); } else { var txt = jQuery(".wpsc_textarea"); var caretPos = txt[0].selectionStart; var textAreaTxt = txt.val(); txt.val( textAreaTxt.substring(0, caretPos) + res + textAreaTxt.substring(caretPos) ); } wpsc_close_modal(); }); } });</script> <style> /* css for frontend */ /* css for frontend */ /* css for frontend */ /* Reports public js file */ #wpsc-sf-ratings{ display: flex; flex-wrap: wrap; margin-bottom: 15px; } .wpsc-rating-item { display: flex; padding: 5px 10px; } .wpsc-rating-item .wpsc-tag { margin: 0px; cursor: pointer; } .wpsc-sf-info-header-body { padding: 10px 0px; background: #f4f0ec; margin: 0px 0px 15px 0px; } .wpsc-sf-info-header { padding-left: 10px; } .wpsc-cf-card-item{ padding: 5px 10px; margin: 2px; } .wpsc-cf-count-card{ display: flex; margin-bottom: 10px; } .wpsc-feedback-filter-container{ background-color: #f5f5f5; padding: 10px 10px 0px; } /* Schedule tickets */ .wpsc-st-rec-setting-radio-container { display: flex; width: 100%; box-sizing: border-box; align-items: center; margin: 3px 0; } .wpsc-st-rec-setting-radio-container input[type="radio"] { margin-top: 0; 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